Recent studies show that 62% of customers prefer email as their digital channel when interacting with companies. Almost 50% of customers expect a response within one day, with patience at an all-time low, response time matters and directly impacts customer satisfaction level. We help you in providing these responses to different areas of your business. A customer can simply want an update on their subscription or to change an appointment, you provide us the department you require help with, and we will answer all inquiries in a timely fashion based on your instructions and training provided.
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Your company is online 24/7, your services should be too. We help companies by providing chat support to their customer Inquiries which may come at any time of day. We offer different levels of support according to your needs. It can be a quick FAQ and script set up to allow us to answer most questions and give your customer a great perception of your business, or we can train staff on the most important aspects of your business that you require us to have knowledge of so our staff can answer questions and provide quotes, appointments, capture leads, and provide a report at your desired interval.
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